Customer Services
Monday to Friday 08:00 to 18:00
We are certainly aware of the demands and challenges of implementing and supporting such complex projects and believe we have invested in a team of people with years of clinical, technical and IT expertise to overcome these challenges and work in partnership with our customers project teams.
MDI Medical help our valued healthcare customers achieve workflow efficiency, improve staff engagement and accelerate project times to deployment. Our teams have developed implementation tools, solutions, and project methodology workflows to ensure alignment with the organisations established metrics and goals.
MDI Medical provides advanced healthcare technology and IT solutions that align with an organization's goals to improve clinical workflow and outcomes. Key to the successful deployment of MDI Medicals solutions is identifying areas of improvement within the infrastructure and workflow of the environment. Our Professional Services teams will deliver and engage in project and workflow design sessions to assist with the successful delivery and deployment of the organisations solution.
MDI Medical utilises a project, delivery and implementation methodology that incorporates project tools, best practices and knowledge to deliver high quality solutions, accelerated time to implementation, and customer success stories. The implementation services include project management, integration design, workflow assessments and analysis, solution design, database migration, software/hardware installation and testing, technical training, go-live training and support, support services, and post-deployment optimization.
Integration with third-party applications enhances the usability and performance of our solutions. Professional Services works with integration teams to define customer requirements and manage the integration of third-party components.
